REFUNDS & EXCHANGES
SHIPPING POLICY & RESPONSIBILTY
Last updated: (09/03/2022)
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Thanks for shopping at Dry Ink and Apparel.
If you are not entirely satisfied with your purchase, we’re here to help.
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DISCLAIMER:
Dry Ink Apparel won't be held responsible for how people use this site,
or for any damages suffered as a result of this content.
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TERMS AND CONDITIONS
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RETURNS/EXCHANGES/CANCELLATIONS:
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All sales are FINAL since this is made-to-order and custom products.
This means, if you ordered the wrong size or you received your order later than you expected (but delivered by shipping ETA), no refund, no exchanges, no replacements.
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DEFECTS AND/OR DAMAGE PRODUCT:
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If your order has a defect or arrived damage, please send photo of defect item within 24hrs of delivery date/time for Dry Ink and Apparel to assist with a resolution. If it's past the 24hrs of delivery (per tracking info), a replacement is not permissible due to the nature of product being sold. The timeline policy is strictly followed. There is no guarantee that the item has not been worn. Photo submission has to be clear and include the original packaging if your claim is related to your item arriving damaged from shipping.
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Defect has to be visibly noticeable at the distance of observing the design in its entirety (not zoomed in). This mean your photo should have the entire shirt in the photo and not just a small section. What’s not considered a defect are creases in the design or fabric from being folded during shipping or the design arriving wrinkled due to shipping. This can be resolved by steaming or ironing the garment inside out. Also not consider a defect is seeing the fabric texture in the vinyl/design more strongly in some sections compared to others. Seeing the texture of the fabric pull through the design is normal and does not have to be the same amount of texture throughout entire design. Since all items from my shop are hand-made, there may be very slight imperfections as my products are not made by mass production machines. This would include if the design itself is ever so slightly off horizontally. Please allow 1/8” of allowance in being slightly off. Will only accept claims related to this if the horizontal placement of the design is off greater than 1/8” and is clearly visible when taking a picture that includes the entire garment or a picture of wearing the garment and the placement being clearly noticeable.
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If order is approved for resolution, customer will have to ship item back. Once label is scanned, the resolution efforts will begin.
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SHIPPING:
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All items will be shipped via USPS First Class Mail. There are several options to upgrade shipping if needed, however, please note this does NOT affect the production(lead) time.
Estimated delivery time at the time the order is placed is simply an estimation based on posted production times and the USPS estimated delivery times—THIS IS NOT A GUARANTEE of delivery time and the shop will not be held responsible for a delay in shipment once the item has left our possession.
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INSURED SHIPPING PACKAGES:
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Add insurance to your order here:
[ CONTACT US ]
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USPS FIRST CLASS MAIL & USPS PARCEL GROUND:
• Takes 2-6 business days to deliver.
• Orders that SHIP FREE use this standard shipping classification.
• Ships uninsured as in no insurance will be applied to package. This means, if package is lost, there is no insurance to make a claim for a refund on order through USPS. Shop owner is not responsible for refunding lost packages.
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USPS PRIORITY MAIL:
• Takes 2-4 business days to deliver.
• Package is insured for up-to $100* worth of goods, if package is lost in the mail by USPS.
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USPS EXPRESS PRIORITY MAIL:
• Takes 1-2 business days to deliver.
• Package is insured for up-to $100* worth of goods, if package is lost in the mail by USPS.
* If your package is worth more than the insured amount, please notify the shop owner if you wish to increase the insured value to cover more than $100 - paid by consumer.
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PLEASE NOTE PER SHIPPING:
It is the customer’s responsibility to notify the seller you wish to add insurance to your order. Particularly, if you are placing a bulk order. Having no insurance on your package means if the package is lost or damaged in the shipping process, it will be uninsured and no refund for a claim will be valid or issued on behalf of USPS OR from the shop owner if your package is lost or damage while in transit. It is not the shop owner’s responsibility to inform consumers of how shipping works with the USPS policies or how insured packages work or to advise consumers to purchase insurance and/or how much insurance. To learn about general rules, policy and practice of the United States Post Office, please refer to USPS.com. These terms & conditions apply to this listing and every order there of regardless if one has failed to read these terms in their entirety.
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Dry Ink and Apparel does not issue refunds or replace items for lost or missing packages. The buyer will have to work directly with USPS by filing a claim* (*if there is insurance on the package) with USPS directly, using the tracking information sent via email.
1. Get your tracking number from shipping email!
2. Complete a Help Request Form:
We recommend that you complete the online help request form before you start a missing mail search. Please use a desktop computer to submit your form. USPS.com will forward your request to your local Post Office™ facility to help locate any missing items.
https://usps.force.com/emailus/s/
3. Submit a Missing Mail Search Request:
After 7 business days, submit a Missing Mail search request.
https://missingmail.usps.com/
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PRODUCT LISTING PHOTOS / DESIGNS / COLORS THERE OF:
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All images, designs and colors are a close representation of the final product. Not to be confused of an exact expectation. Colors of garments and colors used within the designs are a close representation. Not to be confused with an exact expectation as all monitors are not calibrated to the same color profile. This is not a reason to be used for a claim of refund, cancellation or exchange.
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CONTACT US
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If you have any questions on how to return your item to us, contact us by submitting a contact form under the ‘contact’ section of site.
PRIVACY POLICY
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Last updated: (05/01/2024)
Dry Ink and Apparel (Dry Ink and Apparel LLC) ("us", "we", or "our") operates http://www.dryinkandapparel.com (the "Site"). This page informs you of our policies regarding the collection, use and disclosure of Personal Information we receive from users of the Site.
We use your Personal Information only for providing and improving the Site. By using the Site, you agree to the collection and use of information in accordance with this policy.
Information Collection And Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to your name ("Personal Information").
Information From and About You:
The types of information we collect will depend upon the Services you use, how you use them, and what you choose to provide. The types of data we collect directly from you may include the following…
· Name
· Address
· Telephone
· Photographs, that you elect to associate with your account
· Log-in details, if you create an account
· Email correspondence
· Demographics
· Gender
· User-generated content you post in public online areas
Other Information You Provide to Us:
· Account and product registration and administration of your account
· Requests or questions you submit to us via forms or email (e.g., contact forms, quote forms)
· Your communications and dealings with us
· Your participation in Dry Ink and Company sweepstakes, contests, or research studies
· Uploads or posts to the services
· Requests for customer service or support
This Information is used to:
· Help develop new services or improve your existing services.
· To send users emails about special offers, new services or other information that may be of interest.
· To personalized sessions on the site in order to better fit interest, such as offering relevant, individually tailored content.
Log Data
Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). Personal information automatically obtained from your interactions with the service.
This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.
In addition, we may use third party services such as Google Analytics that collect, monitor and analyze this.
Communications
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other relevant information via email.
Users may opt-out at any time. Simply submit a ‘Contact’ form with the subject of “OPT-OUT EMAIL”. This form can be found under the ‘Contact’ section of site. The requested email will be removed within 48 hours of request.
Cookies
Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.
Like many sites, we use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
Security
The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
Changes To This Privacy Policy
This Privacy Policy is effective as of (05/23/2020) and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time and you should check this Privacy Policy periodically. Your continued use of the Service after we post any modifications to the Privacy Policy on this page will constitute your acknowledgment of the modifications and your consent to abide and be bound by the modified Privacy Policy.
If we make any material changes to this Privacy Policy, we will notify you either through the email address you have provided us, or by placing a prominent notice on our website.
Contact Us
If you have any questions about this Privacy Policy, please use the contact us form under the contact us section of the site.